Theofelus highlights need for digital consumer protection

The Electronic Information System Management Advisory Council (EISMAC) held a two-day planning session last week in Windhoek aimed at fostering discussions on the implementation of the Electronic Transactions Act, culminating in the development and adoption of the council&#039;s action plan.Thursday&#039;s opening session was officiated by the information and communication technology minister Emma Theofelus.Theofelus said Namibia still lacks a comprehensive Consumer Protection Act. However, due to the rapid growth of digitalisation, there are frequent instances where people are targeted online, yet no avenues exist for consumers to protect themselves or exercise their rights.“Therefore, this committee will be pivotal in bringing us closer to a consumer protection law that touches digital matters across this country. The Electronic Transactions Act should be your daily guide in your work, and I urge you to interrogate it to aid the development of your action plan," she said.Working planEISMAC is mandated to exercise the powers and perform the functions assigned to it under the Electronic Transactions Act of 2019.The session aimed to conclude with a well-structured working plan featuring clear, measurable targets, to be submitted to the minister for approval. The plan will serve as a roadmap for the council’s next steps, ensuring purposeful and efficient progress.The Electronic Transactions Act was brought into force on the 16 March 2020, except for Section 20, Chapter 4, and Chapter 5.The council has already commenced work as they have been part of the development of the Electronic Signature and Accreditation of Security Products and Services Regulations, which were subject to a public hearing held on 31 January.Collective mission The council must ensure that initiatives are inclusive, practical and responsive to the needs of all Namibians by taking a multi-stakeholder approach. The aim is to create a seamless experience with electronic information systems in Namibia.“Regulations should support innovation rather than stifle their adoption and the use of technology,” Theofelus remarked.Anna Anghuwo, chairperson of the council, said as trusted advisors, the council is committed to monitoring emerging trends, fostering innovation and providing sound guidance on policies that will drive Namibia’s digital transformation. “Our collective mission is to safeguard the integrity of electronic transactions, enhance cybersecurity measures, and support the growth of a robust and inclusive digital economy.”

Theofelus highlights need for digital consumer protection

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Namibian Sun 2025-04-02

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Theofelus highlights need for digital consumer protection

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Namibian Sun 2025-04-02

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