Namibia Business School students lament service delivery

OGONE TLHAGE

WINDOEK



Students at the Namibia Business School (NBS) who pursued a post graduate diploma in business management are decrying the service delivery offered by the institution.

Several students complained about the lack of quality service from the school, despite the significant amounts they paid for their studies.

Many students had also not been able to receive certificates for their courses to advance their career ambitions.

The students who spoke to Namibian Sun said that they often had to write exams without knowing what their continuous assessments marks were and said some would travel from different parts of the country to write exams in Windhoek at the NBS main campus.



Disappointed

“We are disappointed in the service the NBS is giving us. We feel that there was no respect given to us in the delivery of services,” one student said.

They said what the school was teaching its students was different from the standards it lived up to.

“We paid a lot of money but the service delivery is lacking. We understand the coronavirus pandemic is affecting everyone, but what is the school's management doing about it?”

Another student also decried the situation.

“Poor service delivery at the so-called top business school is our concern going forward. What motivation do future students have to go back to NBS, given this standard of management?” he asked.



New admin system

NBS director professor Grafton Whyte said a new administrative system had been introduced, which gave rise to certain problems.

“Last year, we implemented a new university-wide system.

“This resulted in a number of system and procedural inconsistencies that NBS staff worked hard to overcome.

“We managed to fix most of these issues and, thankfully, most of our students were able to graduate successfully,” Whyte said.

According to him, service delivery was a key driver for the school.

“We take customer service very seriously and are happy to hear from any student who still has an outstanding issue in this matter,” he said.



Certificates on the way

According to Whyte, effort was also being made to ensure that students would receive their certificates.

“Certificates are normally handed over at the graduation ceremony or collected afterwards by each student, however, because of coronavirus pandemic, this could not happen this year.”

“We, however, recognise that for a minority of students, even this measure will be unacceptable. In these cases, NBS will agree to send the certificate by registered post once we receive a signed declaration indemnifying NBS from any loss or damage of the certificate,” he added.