Ombudsman to expand to all regions

The Office of the Ombudsman has to adapt to a changing world and become more proactive, especially in reaching those living in rural areas.This according to Ombudsman Basilius Dyakugha, who said those in rural areas do not understand the purposes of the Ombudsman and do not know his office can assist them and use its influence to enforce justice in the country.He made the remarks during a recent engagement with northern governors on how to tackle some of the pertinent issues in their areas.“We want to branch out to all 14 regions. We only have five offices countrywide 32 years after independence. That is why people do not know that the office of the Ombudsman represents the public. It is because we are not visible in their regions,” Dyakugha said.Currently, the Ombudsman has offices in Windhoek, Swakopmund, Keetmanshoop, Oshakati and Katima Mulilo.Cases reported to OmbudsmanDyakugha also used the platform to announce that his office received a record of 2 890 complaints last year.Of those complaints, a total of 378 was reported in the Oshana Region.Oshikoto recorded 153 complaints and 108 were recorded in Ohangwena.This is an increase from the 1 401 cases recorded in 2020, with the majority of complaints related to maladministration, he said.The Ombudsman received 2 590 complaints relating to general immigration, including delays in the process of granting permanent residence and work permits/visas, or certificates of identity.In addition, 126 complaints about the home affairs ministry were registered. The complaints were mainly related to compensation offers, service and unfair treatment in correctional facilities.Other complaints included 493 against and related to the Namibian Police, and 43 about the Namibian Defence Force.Alternative justice systemOmbudsman chief clerk for investigations Timothy Shangadi said the Office of the Ombudsman continues to work around the clock to ensure that complaints are handled accordingly.He said in Oshana, they received complaints that the Oshakati Police Station is overcrowded with detainees far exceeding capacity, insufficient bedding, food shortage and problems with water.He urged the public to approach their office for free assistance.“It is an alternative justice system that is cheaper and very convenient. I urge the public to always approach us with their concerns. Even via text message, email or alternatively visit our offices,” Shangadi said.– tuyeimo@namibiansun.com

Ombudsman to expand to all regions

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Namibian Sun 2025-04-02

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Ombudsman to expand to all regions

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Namibian Sun 2025-04-02

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